Privacy Policy
At whatapi.cloud, we value your privacy and are committed to protecting your information. This Privacy Policy explains how we collect, use, store, and safeguard data when you access our website and use our WhatsApp Cloud API–based services.
1. Information We Collect
a. Business & Account Information
Business name
Contact person name
Email address
Phone number
Billing and payment details
b. WhatsApp API–Related Information
WhatsApp Business Account (WABA) details
Phone Number IDs
Message metadata (timestamps, delivery status, message IDs)
⚠️ We do not read or store message content, except where technically required for message delivery, troubleshooting, or compliance.
c. Technical & Usage Data
IP address
Browser and device information
Log files and platform usage data
2. How We Use Information
We use collected information to:
Provide and operate WhatsApp Cloud API services
Enable automation, notifications, chatbots, broadcasts, and workflows
Authenticate users and manage accounts
Improve platform performance, security, and reliability
Comply with legal, regulatory, and Meta (WhatsApp) policies
3. Data Sharing
We do not sell, rent, or trade personal data.
Data may be shared only with:
Meta Platforms, Inc. (WhatsApp) for message processing and delivery
Trusted infrastructure providers (hosting, security, payments)
Government or legal authorities when required by law
All data sharing follows strict confidentiality and security standards.
4. WhatsApp Cloud API Compliance
whatapi.cloud operates exclusively on the official Meta WhatsApp Cloud API and follows:
WhatsApp Business Messaging Policy
Meta Platform Policies
Mandatory opt-in and opt-out requirements
Clients are responsible for ensuring lawful user consent before sending messages.
5. Data Security
We use industry-standard security practices, including:
Secure cloud infrastructure
Access controls and authentication
Encrypted communication channels
While we take strong measures, no system is completely secure. Users must protect their login credentials.
6. Data Retention
We retain data only as long as necessary to:
Provide services
Meet legal and compliance obligations
Resolve disputes
You may request data deletion by contacting us.
7. User Rights
Depending on your jurisdiction, you may have the right to:
Access your data
Request correction or deletion
Withdraw consent
Requests can be made using the contact details below.
8. Cookies
We may use cookies to:
Maintain secure sessions
Improve user experience
Analyze platform usage
You can control cookies via your browser settings.
9. Third-Party Links
Our website may contain links to third-party services. We are not responsible for their privacy practices.
10. Policy Updates
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated revision date.
11. Contact Information
For privacy-related questions or requests:
whatapi.cloud
📧 Email: support@whatapi.cloud
🌐 Website: https://whatapi.cloud
User Data Deletion Requests
Users have the right to request deletion of their personal and business data processed by whatapi.cloud.
How to Request Data Deletion
To request deletion of your data, please contact us using one of the following methods:
📧 Email: support@whatapi.cloud
Subject line: “Data Deletion Request”
Please include:
Registered email address
Business name / account identifier
Description of the data you want deleted
Deletion Process
Upon receiving a valid request, we will:
Verify the requester’s identity
Delete or anonymize personal data associated with the account, unless retention is required by law or regulatory obligations
Complete the request within a reasonable timeframe, in accordance with applicable data protection laws
WhatsApp & Legal Retention
Certain data may be retained temporarily if required for:
Legal compliance
Accounting or billing records
Meta / WhatsApp policy enforcement
Message metadata required by Meta may be retained as per WhatsApp Cloud API requirements.
Account Deletion
Requesting data deletion may result in:
Permanent account closure
Loss of access to services
Irreversible deletion of account-related data
Contact
For any questions related to data deletion or privacy rights, contact:
whatapi.cloud
📧 support@whatapi.cloud