User Terms

User Terms & Conditions Last updated: [Add date] These Terms & Conditions (“Terms”) govern your access to and use of whatapi.cloud (“Platform”, “Service”, “We”, “Us”, “Our”). By registering, accessing, or using our services, you agree to be bound by these Terms. If you do not agree, please do not use the platform. 1. Eligibility To use whatapi.cloud, you must: Be at least 18 years old Represent a legally registered business or authorized entity Have the authority to bind your organization to these Terms 2. Description of Service whatapi.cloud is a SaaS platform that provides access to the official Meta WhatsApp Cloud API, enabling: Automated messaging Notifications and alerts Chatbots and workflows Broadcasts and drip campaigns We do not own WhatsApp and operate strictly under Meta’s policies. 3. User Responsibilities You agree to: Provide accurate and complete account information Obtain valid user opt-in before sending WhatsApp messages Ensure all message content complies with laws and WhatsApp policies Use the platform only for lawful business purposes 🚫 You must NOT: Send spam or unsolicited messages Use purchased, scraped, or third-party phone number lists Attempt to bypass WhatsApp template or session rules 4. WhatsApp & Meta Policy Compliance Users must comply with: WhatsApp Business Messaging Policy Meta Platform Policies Local and international regulations Any violation may result in immediate suspension or termination. 5. Account Security You are responsible for safeguarding your login credentials Any activity under your account is your responsibility Notify us immediately of unauthorized access 6. Billing & Payments Usage fees are based on WhatsApp Cloud API pricing and selected plans All fees are billed as per the agreed billing cycle Failure to pay may result in service suspension Unless stated otherwise, payments are non-refundable. 7. Data & Privacy We process user data in accordance with our Privacy Policy. We do not access or read message content except when technically required for service delivery or compliance. Users remain the data controller of their customer data. 8. Suspension & Termination We may suspend or terminate your account if: You violate these Terms or Meta policies Spam complaints or abuse reports occur Meta restricts or disables your WhatsApp Business Account Termination may be immediate in serious cases. 9. Service Availability We aim for high availability but do not guarantee uninterrupted service. We are not responsible for downtime caused by: Meta / WhatsApp outages Internet or infrastructure failures Third-party dependencies 10. Limitation of Liability whatapi.cloud shall not be liable for: Message delivery failures due to WhatsApp or Meta Business losses, revenue loss, or indirect damages Actions taken by Meta, including account restrictions The service is provided on an “as-is” basis. 11. Indemnification You agree to indemnify and hold harmless whatapi.cloud from any claims, damages, or penalties arising from: Your use of the platform Your message content Violations of laws or policies 12. Changes to Terms We may update these Terms at any time. Continued use of the platform constitutes acceptance of the revised Terms. 13. Governing Law These Terms shall be governed by the laws applicable to the Company’s registered jurisdiction. 14. Contact Information For questions regarding these Terms: whatapi.cloud 📧 Email: support@whatapi.cloud 🌐 Website: https://whatapi.cloud