Vendor Terms

These Vendor Terms & Conditions (“Terms”) govern the relationship between whatapi.cloud (“Platform”, “Company”, “We”, “Us”) and any business, reseller, agency, or service provider (“Vendor”, “You”) that uses, resells, integrates, or provides services through our WhatsApp Cloud API platform. By registering or using the platform, you agree to these Terms. 1. Vendor Eligibility To become a vendor on whatapi.cloud, you must: Be a legally registered business or authorized entity Comply with all applicable local, national, and international laws Follow Meta and WhatsApp policies at all times We reserve the right to approve, reject, suspend, or terminate vendors at our discretion. 2. Scope of Services Vendors may: Onboard client WhatsApp Business Accounts (WABAs) Provide WhatsApp automation, messaging, and integration services Use APIs, dashboards, and tools provided by whatapi.cloud Vendors do not own the WhatsApp Cloud API and act only as service providers using Meta’s official infrastructure. 3. Compliance with WhatsApp & Meta Policies Vendors must strictly comply with: WhatsApp Business Messaging Policy Meta Platform Policies Opt-in and opt-out requirements 🚫 Vendors must NOT: Send spam or unsolicited messages Use scraped or purchased phone number lists Bypass template approval or session rules Any violation may result in immediate suspension or termination. 4. Vendor Responsibilities Vendors are fully responsible for: Client onboarding and verification Obtaining valid user opt-in before messaging Message content created or sent on behalf of clients Managing client usage, campaigns, and automation whatapi.cloud is not responsible for vendor or client misuse. 5. Data Handling & Privacy Vendors must handle client and user data securely Data must not be shared, sold, or misused Vendors must comply with data protection laws (GDPR, local regulations) whatapi.cloud may process data only to provide the platform and ensure compliance. 6. Billing & Payments Vendors are responsible for all usage charges incurred by their clients Pricing is based on WhatsApp Cloud API usage and platform plans Late or failed payments may result in service suspension All fees are non-refundable unless explicitly stated. 7. Account Suspension & Termination We reserve the right to suspend or terminate vendor access if: Spam complaints or policy violations occur Meta or WhatsApp flags the associated WABA Vendor causes reputational, legal, or compliance risk Termination may be immediate and without prior notice in severe cases. 8. Limitation of Liability whatapi.cloud shall not be liable for: Vendor or client message content Business losses, downtime, or revenue impact WhatsApp or Meta account restrictions imposed due to vendor actions The platform is provided on an “as-is” basis. 9. Indemnification Vendors agree to indemnify and hold harmless whatapi.cloud from any claims, damages, penalties, or losses arising from: Vendor misuse Client violations Legal or regulatory breaches 10. Modifications to Terms We may update these Vendor Terms at any time. Continued use of the platform constitutes acceptance of updated terms. 11. Governing Law These Terms shall be governed by the laws applicable to the Company’s registered jurisdiction. 12. Contact Information For vendor-related questions: whatapi.cloud 📧 Email: support@whatapi.cloud 🌐 Website: https://whatapi.cloud